CUSTOMER CARE


DELIVERY

Domestic Shipping:  Shift in Season offers efficient and low cost domestic delivery within the United States via USPS. Domestic orders arrive within 1-7 business days depending on the shipping option selected at checkout. All orders placed during the business week, prior to 2 PM, are processed and shipped the same day if in stock.

Orders made over the weekend or after 2 PM that are in stock ship the following business day. You will receive a shipping confirmation email containing a USPS tracking number once a shipping label is created. All U.S. (excluding Alaska, Hawaii, and exterior provinces) orders over $200 are eligible for free standard shipping, no discount code is required.

International Shipping: International shipping options are available for all countries. International orders arrive within 7-12 business days depending on the shipping option selected at checkout. For international deliveries we ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be calculated and included in the final purchase price at checkout. For more information on how international taxes are calculated click here.

All international orders placed during the business week, prior to 2 PM, are processed and shipped the same day. Orders made over the weekend or after 2 PM ship the following business day. You will receive a shipping confirmation email containing a tracking number once a shipping label is created.

Los Angeles Same Day Delivery: Same day delivery options are available if you live in Los Angeles. Orders are delivered via local courier service between the hours of 9 AM - 6 PM. Please be advised that same-day deliveries are made 3-5 hours after an order is placed, and must be signed for by the cardholder unless otherwise specified during checkout.

Orders placed after 1 PM deliver the following business day. You can select the Los Angeles delivery option at checkout and pay a $12 flat rate fee. All orders over $300 are eligible for free Los Angeles courier delivery, no discount code is required.

Gift Options: If you are purchasing merchandise as a gift and would like items sent to a person other than yourself, please check the gift option at checkout. Customizable notes can be included as well as a gift receipt.

Tracking: You can trace the status of delivery with the tracking number automatically emailed to you after the order ships. U.S. customers can track packages via USPS here. International customers can track their packages using the tracking system on their selected couriers’ website.  

In the event that you need assistance with your order’s delivery or collection please don’t hesitate to email us at orders@shiftinseason.com or call us at +1 (818) 435-2777 between 9 AM - 6 PM, PST Monday - Friday.

*Local sales tax will be charged on all U.S. orders (where applicable).

 

RETURNS

Although we pride ourselves on carrying an impressive variety of quality, brands, and designs, we understand that sometimes you may need to return an item. Shift in season offers a convenient return policy to ensure customer satisfaction. Please review the following return policy to determine if an item is eligible for return. 

Products Eligible For Return: 
All unwashed, undamaged, and tagged (or sealed) apparel, accessories, and home merchandise are eligible for return within 14 days of receipt. A thorough inspection will be conducted by our staff for any visible signs of wear or damage.

If there is a manufacturing issue with any item that may prevent you from efficiently using it, please email orders@thefolklore.us and we will provide a complimentary shipping label and either issue a refund or exchange the item for the exact same style. This manufacturing return or exchange must be done within 14 days of receipt. Items must be returned or exchanged in the same custom packaging the order was received in. 

After a thorough inspection, Shift in season will immediately refund your bank. You will be notified of the payment return via email. Depending on the bank, customers can expect to see funds appear approximately 2–10 business days after the original refund. Please note the original cost of shipping paid by the customer will not be returned to your account. 

Products Not Eligible For Exchanges or Refunds 
All collars and chokers, gift cards, pre-order items, and sale items are final sale, meaning they cannot be returned or exchanged. In addition, items that do not pass our return inspection will not be accepted and a refund will not be issued. In the event that an item is not accepted, you will be notified via email and responsible for arranging a courier to collect the damaged merchandise Shift in Season at your own cost. 

We do not accept returns for items that were marked at checkout as gifts. Gifted goods can only be exchanged in return for a Gift Card containing the full amount of the order (minus the shipping). If an order was gifted to you without being marked at checkout and the return meets our policy, a full refund will be sent back to the person’s card that purchased the item.

Domestic Returns
Customers living within the U.S. (excluding Alaska and Hawaii) are eligible to receive free standard shipping returns. If you are interested in returning an item email orders@shiftinseason and a member of our team will provide a complimentary return shipping label. Once you receive the digital label, print it out and affix it to the original packaging the order was received in. 

You must arrange the collection of your package or drop it off at your local USPS location within 14 days of receiving the original order. 

International Returns
Customers living outside of the U.S. are also eligible to return merchandise purchased from our site within 14 days of receiving the original order, however, unfortunately, Shift in Season is unable to cover the cost of return or provide a shipping label. If you are an international customer interested in returning an item you must purchase your own shipping label and arrange collection of your package or drop it off at you courier’s closest drop off location within 14 days of receiving the original order. 

Prior to purchasing a return label, please email orders@shiftinseason.com to confirm that the order is eligible for return, and after it’s booked, please provide us with the tracking number. We suggest that you purchase shipping insurance and carefully track your international return, as we are not responsible for making sure the item is safely returned back into our possession. 

Holiday Returns
Items purchased between Dec 1-Dec 24 may be returned within 30 days of receipt. General domestic and international return policies will still apply. No other dates throughout the year will honor this holiday return extension. 

Mail Returns to the Address Below:
Shift in Season
Studio City CA, USA

 

Payment

The Shift in Season accepts a wide-range of safe and efficient payment options through Shopify’s secure payment channel. All Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards are accepted. Additional payment options include PayPal, Apple Pay, Google Pay, and AfterPay (a convenient secure payment plan).

Site wide offers and promotions will be automatically applied at checkout unless otherwise specified. Only one promotional code can be used at a time. Discount codes cannot be applied to items already marked down or on promo. If you are using a discount or gift card code please input the code at checkout to apply the promotion or credits.

Funds are not deducted from your account until your order is ready to ship (unless you pre-order an item). A pending amount may appear on your billing statement immediately after placing your order as a measure to authorize your card. The amount will not be processed until the time of shipment; any pending amounts will be updated or removed. Unfortunately it is not possible to change your payment method after an order is placed. 

Customers who place orders in person at our VIP showroom appointments or pop-up shops, will have access to the same payment options via our card reader or have the opportunity to pay in cash.

Having difficulty with one of our payment methods or promotions? Please email us immediately with any questions or concerns orders@shiftinseason or call our office at +1 (818) 435-2777 Monday - Friday, 9 am - 6 pm PST.

Gift Cards

Give the perfect birthday, holiday, or personal gift by buying your friends and family Shift in Season virtual gift card. All gift cards are electronically sent to the purchaser and include a unique code that can be applied at checkout. You must then forward this gift card email to the intended recipient.

Gift Card codes never expire and can be used to purchase almost any item currently available on the site. Recipients can redeem the value of a gift card by entering its unique code at checkout. A gift card holds a balance, which can be spent over more than one order. If an order exceeds the amount available on the gift card, then the customer will be prompted to choose a second payment method for the balance before placing the order.

Gift card codes cannot be applied to pre-order items or custom orders. Same delivery and tax rates apply. 

If a gift card is associated with your customer account, then you can check the balance by using the link provided in the gift card email. If you do not have a customer account, contact us at orders@shiftinseason.com and we can check the balance and send the information to you.

 

Size Charts

Shift in Season assigns sizes to each garment according to the below size charts. Sizes are displayed based on U.S. standards of measurement. For any additional sizing information about a specific garment, including the size shown on the model and fit suggestions, please refer to the individual product description listed under the specific garment.

Please contact us at orders@shiftinseason.com for any additional questions regarding sizing or give us a call at +1 (818) 435-2777, Monday - Friday, 9 am - 6 pm PST.

Women's Apparel Size Chart

Shift in Season How to Measure

Bust - Measure around the fullest part of your bust.

Waist - Measure around your natural waistline, keeping the tape comfortably loose.

Hips - Measure around the fullest part of your low hip.

CHART