Return and Exchange Policy

returns

 
RETURNS

If for any reason an item does not work out for you we will gladly offer a refund within 14 days of receiving your package. We do not offer cash refunds at this time. To request a return, please email ra@shiftinseason.com with your order number, and one of our team members will get back to you right away!

RETURNING AN ITEM

Please ensure returned garments are unworn, unwashed and tags and labels are still attached and the garment is in its original condition, or additional charges may apply.
If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit, and your replacement will be produced within the regular 7-10 days.
If you received a damaged or defective item, please email ra@shiftinseason.com with your order number and a photo of the garment, and we'll take care of you!
It is our goal that you love your purchase, so feel free to contact us with any questions you have before ordering, and we’ll be happy to help!

ORDER CHANGES AND CANCELLATIONS

Since each garment is made to order, we are unable to accept cancellations for refunds.
In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at info@shiftinseason.com as soon as possible after placing your order.
If you’d like to make a change to your order (e.g., different size or color), we’d be happy to help you as long as your order hasn’t shipped. Just keep in mind that it can take an additional 7-10 days to complete your updated order.
If you need to make a change to your shipping address, email us at info@shiftinseson.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.